Effective Date:
At Mittal Diamonds, every piece of jewellery is crafted with exceptional attention to detail using high-quality precious metals, natural diamonds, gemstones, and expert craftsmanship. We take pride in the quality of our products and are committed to ensuring your complete satisfaction.
This Warranty & Jewellery Care Policy explains the coverage provided by Mittal Diamonds and offers guidance on how to care for your jewellery so it remains beautiful for years to come.
Our Quality Promise
Every jewellery piece from Mittal Diamonds undergoes a comprehensive quality inspection before dispatch. Our products are manufactured using carefully selected materials and are designed to meet the highest standards of craftsmanship.
Where applicable, our jewellery is accompanied by:
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Authenticity Certificate
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Diamond or Gemstone Certificate
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Hallmark Certification (as applicable)
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Invoice and Product Details
Limited Manufacturing Warranty
Mittal Diamonds provides a 6-month limited manufacturing warranty from the date of delivery against verified manufacturing defects.
This warranty covers defects arising solely from workmanship or manufacturing and does not cover damage resulting from misuse, accidents, or normal wear and tear.
If a manufacturing defect is confirmed during the warranty period, we will, at our discretion:
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Repair the jewellery at no additional labour cost;
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Replace the defective component where feasible; or
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Offer another appropriate solution depending on the nature of the issue.
What Is Covered
Subject to inspection by our quality team, the warranty may cover:
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Manufacturing defects in craftsmanship
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Loose settings caused by manufacturing defects
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Defective clasps, hooks, or locks due to workmanship
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Structural defects identified under normal use
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Faults present at the time of manufacture
All warranty claims are subject to physical inspection and verification by Mittal Diamonds.
What Is Not Covered
This warranty does not cover:
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Normal wear and tear
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Scratches or surface marks
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Bent rings or damaged settings caused by impact
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Broken chains resulting from accidental pulling
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Lost diamonds or gemstones caused by accidental damage
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Missing jewellery or theft
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Damage caused by improper storage
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Chemical damage from perfumes, cosmetics, detergents, chlorine, or cleaning agents
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Damage due to misuse or negligence
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Alterations, resizing, engraving, or repairs performed by third parties
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Damage resulting from accidents, fire, flooding, or natural disasters
Warranty Claim Process
If you believe your jewellery has a manufacturing defect, please email us at:
Email: care@mittaldiamonds.in
Please include:
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Full Name
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Order Number
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Invoice Copy (if available)
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Product Name
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Description of the issue
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Clear photographs or videos of the jewellery
Our customer support team will review your request and may ask you to send the jewellery to our inspection centre.
The warranty claim will be assessed after a detailed inspection by our quality experts.
Repairs Outside Warranty
If your jewellery is not covered under warranty, we may still be able to assist with repairs at a reasonable service charge.
The repair cost will depend on factors such as:
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Nature of the damage
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Availability of replacement parts
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Additional diamonds or gemstones required
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Labour involved
A quotation will be shared with you before any repair work begins.
Jewellery Care Guide
Proper care helps preserve the brilliance and longevity of your jewellery.
Daily Care
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Remove jewellery before sleeping.
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Remove jewellery before exercising or playing sports.
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Avoid wearing jewellery while performing household chores.
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Wear your jewellery after applying makeup, perfume, hairspray, or lotion.
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Avoid direct contact with harsh chemicals.
Cleaning Your Jewellery
To maintain its shine:
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Clean gently using a soft microfiber cloth.
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Wash occasionally with lukewarm water and mild soap.
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Dry completely before storing.
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Avoid abrasive cleaners or rough brushes.
For valuable diamond jewellery, professional cleaning is recommended periodically.
Storage
Store jewellery separately to prevent scratches.
We recommend:
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Keeping each piece in its original jewellery box or soft pouch.
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Avoiding direct sunlight for prolonged periods.
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Storing jewellery in a cool, dry place.
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Keeping chains clasped to prevent tangling.
Gold/ Silver Jewellery Care
Gold jewellery may develop minor scratches during regular use.
To maintain its appearance:
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Avoid contact with chemicals.
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Remove before swimming.
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Clean regularly with a soft cloth.
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Schedule professional polishing when needed.
Diamond Jewellery Care
Although diamonds are extremely hard, they can still chip if subjected to strong impact.
To protect your diamond jewellery:
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Avoid striking hard surfaces.
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Inspect settings regularly.
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Have prongs checked periodically by professionals.
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Remove jewellery before heavy physical activities.
Gemstone Jewellery Care
Certain gemstones require additional care.
Avoid:
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Sudden temperature changes
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Steam cleaning unless specifically recommended
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Strong detergents
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Ultrasonic cleaning for delicate gemstones
If you are unsure about the appropriate cleaning method, contact our customer support before attempting to clean your jewellery.
Professional Inspection
We recommend having your jewellery professionally inspected every 6 to 12 months.
Regular inspections help identify:
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Loose stones
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Worn prongs
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Weak clasps
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Chain wear
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General maintenance requirements
Routine maintenance can significantly extend the life of your jewellery.
Product Variations
As our jewellery is crafted using natural diamonds, gemstones, and precious metals, slight variations in:
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Colour
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Texture
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Weight
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Natural inclusions
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Stone patterns
are normal and enhance the uniqueness of each piece. These natural characteristics are not considered manufacturing defects.
Limitation of Warranty
This warranty is limited to manufacturing defects only and does not create any additional guarantees beyond those provided under applicable consumer laws.
Mittal Diamonds reserves the right to determine whether a product qualifies for warranty coverage after inspection by our quality team.
Contact Us
For warranty assistance or jewellery care guidance, please contact us:
Mittal Diamonds
Website: https://mittaldiamonds.in
Email: care@mittaldiamonds.in
Customer Support: +91 9717134306
Our Commitment
At Mittal Diamonds, every piece of jewellery is crafted to celebrate life’s most precious moments. With proper care and regular maintenance, your jewellery can retain its beauty and brilliance for generations. We remain committed to providing exceptional craftsmanship, reliable after-sales support, and a customer experience built on trust, quality, and transparency.
Thank you for choosing Mittal Diamonds.