Effective Date:
Welcome to Mittal Diamonds (“Mittal Diamonds”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of www.mittaldiamonds.in and all purchases made through our website.
By accessing, browsing, registering, or placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, together with our Privacy Policy and other policies published on this website.
Acceptance of Terms
Your use of this website constitutes your agreement to comply with these Terms & Conditions and all applicable laws of India. If you do not agree with any provision of these Terms, please discontinue using this website.
Eligibility
To use our website or purchase products, you must:
- Be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.
- Be legally capable of entering into binding contracts.
- Provide complete and accurate information during registration and checkout.
We reserve the right to refuse service or terminate accounts at our sole discretion.
Your Account
If you create an account with Mittal Diamonds, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- All activities carried out through your account.
Please notify us immediately if you suspect any unauthorized use of your account.
Product Information
We make every effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate.
However:
- Jewellery images are for illustration purposes and may vary slightly due to lighting, photography, or screen settings.
- Natural diamonds, gemstones, pearls, and precious metals may exhibit slight variations in colour, weight, texture, or inclusions.
- Minor variations resulting from handcrafted manufacturing are normal and are not considered defects.
Pricing
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Jewellery prices are based on prevailing market rates for:
- Gold
- Diamonds
- Gemstones
- Platinum
- Silver
Because precious metal and gemstone prices fluctuate, product prices may change without prior notice until an order is confirmed. If a pricing or technical error occurs, we reserve the right to cancel the affected order and issue a full refund where applicable.
Orders
Placing an order does not guarantee acceptance.
An order becomes confirmed only after:
- Payment verification (where applicable)
- Stock or production confirmation
- Order acceptance by Mittal Diamonds
We reserve the right to:
- Decline or cancel any order
- Limit purchase quantities
- Request additional verification
- Refuse suspicious or fraudulent transactions
Payments
Payments are processed through secure, trusted payment service providers using encrypted technology.
Mittal Diamonds does not store complete credit card, debit card, UPI PIN, CVV, or banking credentials.
Orders may be delayed or cancelled if payment authorization cannot be completed successfully.
Product Availability
While we strive to keep inventory updated, certain jewellery items, gemstones, or diamonds may become unavailable before order confirmation.
If this occurs, we may:
- Offer an alternative product of similar quality and value;
- Revise delivery timelines; or
- Cancel the order and provide a full refund.
Made-to-Order & Custom Jewellery
Many of our jewellery pieces are handcrafted specifically for each customer.
Custom-made, engraved, personalized, or specially manufactured jewellery:
- Requires production time.
- May vary slightly from digital previews.
- Cannot be cancelled, returned, or exchanged once production has commenced, except where required by law or in the event of a verified manufacturing defect.
Product Weight & Measurements
The final weight of handcrafted jewellery may differ slightly from the estimated weight shown on the website.
If the finished product differs materially in weight and this affects the final price, we will inform you before dispatch and make the necessary price adjustment or refund, as applicable.
Shipping & Delivery
Estimated delivery timelines are provided for convenience only.
Delivery may be affected by:
- Manufacturing schedules
- Quality inspections
- Courier delays
- Weather conditions
- Government restrictions
- Public holidays
- Other events beyond our reasonable control
Customers are responsible for providing accurate shipping information.
Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are governed by our separate Return & Refund Policy.
Customers should review that policy before completing any purchase.
Intellectual Property
All content on this website, including but not limited to:
- Jewellery designs
- Product photographs
- Logos
- Graphics
- Videos
- Text
- Software
- Website layout
- Brand identity
is owned by or licensed to Mittal Diamonds and is protected under applicable intellectual property laws.
No material may be copied, reproduced, distributed, or used without prior written permission.
Prohibited Activities
You agree not to:
- Violate any applicable law.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Copy or misuse our content.
- Use automated tools to extract website data.
- Misrepresent your identity.
- Interfere with website security or functionality.
Violation of these Terms may result in suspension of access and legal action where appropriate.
User Content
If you submit reviews, feedback, photographs, or other content to Mittal Diamonds, you grant us a non-exclusive, royalty-free licence to use, display, reproduce, and publish such content for business and promotional purposes, subject to applicable law.
You confirm that you have the necessary rights to submit such content.
Disclaimer
Our website and its contents are provided on an “as available” and “as is” basis.
While we strive to maintain accurate information and uninterrupted service, we do not guarantee that:
- the website will always be available,
- information will always be error-free,
- the website will be free from viruses or technical interruptions.
Limitation of Liability
To the fullest extent permitted by law, Mittal Diamonds shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of this website, delays in delivery, technical failures, or third-party services.
Our total liability relating to any purchase shall not exceed the amount paid for the relevant product, except where otherwise required by law.
Indemnity
You agree to indemnify and hold harmless Mittal Diamonds, its directors, employees, affiliates, and partners from any claims, losses, liabilities, damages, or expenses arising from your breach of these Terms or misuse of the website.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any dispute arising from the use of this website or any transaction with Mittal Diamonds shall be subject to the jurisdiction of the competent courts where Mittal Diamonds conducts its principal business operations.
Changes to Terms
Mittal Diamonds reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on this page and become effective immediately upon publication.
Continued use of the website constitutes acceptance of the revised Terms.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or our data handling practices, please contact us.
Mittal Diamonds
Website: www.mittaldiamonds.in
Email: care@mittaldiamonds.in
Phone: +91 9717134306
Our Commitment
At Mittal Diamonds, we are committed to providing authentic jewellery, transparent pricing, secure online shopping, and exceptional customer service. We appreciate your trust and strive to ensure every purchase reflects the quality, craftsmanship, and integrity that define our brand.