Effective Date:
At Mittal Diamonds, we understand that you may need to cancel an order due to unforeseen circumstances. This Cancellation Policy explains when and how you can cancel your order and the conditions under which cancellations are accepted.
By placing an order on www.mittaldiamonds.in, you agree to the terms outlined in this policy.
1. How to Request a Cancellation
Customers can request an order cancellation directly from their My Account → Orders section on www.mittaldiamonds.in.
To request a cancellation:
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Log in to your Mittal Diamonds account.
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Go to My Account → Orders.
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Select the order you wish to cancel.
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Click Request Cancellation.
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Select the reason for cancellation.
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Submit your request.
Our Customer Support team will review your request and notify you of the outcome.
2. Cancellation Before Dispatch
Orders that have not yet been dispatched may be eligible for cancellation.
Approval depends on the order status, production stage, and product type.
If your cancellation request is approved before dispatch, any eligible refund will be processed to the original payment method.
3. Cancellation After Dispatch
Once an order has been dispatched from our warehouse, it cannot be cancelled.
If you no longer wish to keep the product after delivery, you may submit a request through the Return, Exchange & Refund Policy, subject to the eligibility conditions mentioned therein.
4. Customized & Made-to-Order Jewellery
Orders for the following products generally cannot be cancelled once production has begun:
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Customized jewellery
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Personalised jewellery
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Engraved jewellery
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Made-to-order jewellery
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Special order items
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Bridal jewellery made specifically for the customer
These products are specially manufactured based on your requirements and therefore are not eligible for cancellation after production starts.
5. Cancellation by Mittal Diamonds
Mittal Diamonds reserves the right to cancel an order in situations including, but not limited to:
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Product becomes unavailable.
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Pricing or technical errors.
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Payment verification failure.
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Suspected fraudulent activity.
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Incorrect or incomplete customer information.
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Violation of our Terms & Conditions.
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Circumstances beyond our reasonable control.
If an order is cancelled by Mittal Diamonds after successful payment, the eligible amount will be refunded to the original payment method.
6. Refund for Cancelled Orders
Where a cancellation request is approved, refunds will generally be processed:
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To the original payment method used during purchase.
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After cancellation has been confirmed by Mittal Diamonds.
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Within 3–7 business days of approval.
Actual credit timelines may vary depending on your bank, card issuer, UPI provider, or payment gateway.
7. Orders Purchased During Promotions
Orders placed during:
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Clearance sales
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Limited-time promotions
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Festival offers
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Flash sales
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Exclusive campaigns
may be subject to additional cancellation restrictions, which will be communicated at the time of purchase.
8. Customer Responsibilities
Before requesting cancellation, customers are advised to:
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Review the order details carefully.
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Verify product specifications, ring size, quantity, and shipping address.
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Ensure all information provided during checkout is accurate.
Mittal Diamonds is not responsible for cancellations arising from incorrect information submitted by the customer.
9. Right to Decline Cancellation
Mittal Diamonds reserves the right to decline any cancellation request if:
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The order has already been dispatched.
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Production of a customised or made-to-order product has commenced.
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The request violates this Cancellation Policy.
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Fraudulent or abusive activity is suspected.
The decision of Mittal Diamonds regarding cancellation eligibility shall be final.
10. Force Majeure
Mittal Diamonds shall not be held responsible for delays, cancellations, or inability to fulfil orders due to events beyond our reasonable control, including but not limited to:
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Natural disasters
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Government restrictions
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Pandemic or epidemic
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War or civil unrest
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Transportation disruptions
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Power or internet outages
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Labour disputes
11. Contact Us
If you have any questions regarding order cancellations, please contact us:
Mittal Diamonds
Website: https://mittaldiamonds.in
Email: care@mittaldiamonds.in
Customer Support: +91 9717134306
Our Commitment
At Mittal Diamonds, we aim to make every shopping experience simple, transparent, and trustworthy. We process orders promptly to ensure timely delivery, which is why cancellation requests are reviewed based on the order’s processing stage. Our team is always available to assist you with any questions regarding your order.