Effective Date:
At Mittal Diamonds, we are committed to providing exceptional quality and customer satisfaction. Every jewellery piece undergoes thorough quality inspection before dispatch to ensure it meets our high standards.
If you are not completely satisfied with your purchase, you may request a Return, Exchange, or Refund in accordance with the policy outlined below.
1. Return, Exchange & Refund Requests
For your convenience, all Return, Exchange, and Refund requests must be submitted through your My Account → Orders section on www.mittaldiamonds.in.
To submit a request:
-
Log in to your Mittal Diamonds account.
-
Go to My Account → Orders.
-
Select the relevant order.
-
Click Request Return, Request Exchange, or Request Refund (as available).
-
Choose the reason for your request.
-
Upload photographs or supporting documents if required.
-
Submit your request.
Our customer support team will review your request and contact you if additional information is required.
2. Eligibility
Requests may be considered in the following situations:
-
You received a damaged product.
-
You received the wrong product.
-
The product has a verified manufacturing defect.
-
The product differs significantly from your confirmed order.
-
The product is eligible under our return or exchange conditions.
Each request is reviewed individually by our quality team.
3. Return Eligibility
To qualify for a return, the product must:
-
Be unused and unworn.
-
Be returned in its original condition.
-
Include the original jewellery box, invoice, certificates, tags, and any complimentary items received with the order.
-
Show no signs of damage caused after delivery.
Mittal Diamonds reserves the right to reject returns that do not meet these conditions.
4. Exchange Policy
If your exchange request is approved:
-
The returned product must first pass our quality inspection.
-
Once approved, your replacement product will be processed.
-
If the new product is priced higher, you will be required to pay the price difference.
-
If the replacement product is priced lower, the difference will be handled in accordance with our exchange policy.
Product availability may affect exchange timelines.
5. Refund Policy
Refunds are processed only after the returned product has been received by Mittal Diamonds and successfully passed our quality inspection.
A refund will not be initiated immediately after a return request is approved.
The refund process follows these steps:
-
Customer submits a return request.
-
Mittal Diamonds reviews and approves the request.
-
The customer returns the product as instructed.
-
The product is received at our facility.
-
Our quality team inspects the returned product.
-
If the inspection is successful, the refund is approved and initiated.
Approved refunds will generally be processed to the original payment method used during purchase.
Processing time may vary depending on your bank or payment provider.
6. Products Not Eligible
The following products are generally not eligible for return, exchange, or refund unless they have a verified manufacturing defect or were delivered incorrectly:
-
Customized jewellery
-
Personalised or engraved jewellery
-
Made-to-order jewellery
-
Special order products
-
Gift cards or store credits (if applicable)
-
Products altered or repaired by third parties
-
Products showing signs of misuse, accidental damage, or excessive wear
-
Products returned without original certificates, invoice, tags, or packaging (where applicable)
7. Damaged, Defective or Incorrect Products
If you receive:
-
A damaged product
-
A defective product
-
An incorrect product
Please submit a request from your Orders page as soon as possible, including clear photographs of:
-
The product
-
The packaging
-
Any visible damage
Our team will investigate the matter and provide an appropriate resolution.
8. Quality Inspection
Every returned product undergoes a detailed inspection before any exchange or refund is approved.
Our inspection includes verification of:
-
Product condition
-
Original packaging
-
Authenticity
-
Certificates
-
Hallmark (where applicable)
-
Signs of use or damage
-
Missing components
The decision of Mittal Diamonds after inspection shall be final regarding eligibility under this policy.
9. Return Shipping
If the return is due to:
-
Manufacturing defect
-
Incorrect product
-
Transit damage
-
Error by Mittal Diamonds
we may arrange or reimburse return shipping, subject to our review.
For returns requested for other eligible reasons, return shipping charges may be the responsibility of the customer unless otherwise communicated.
10. Processing Timelines
While timelines may vary depending on location and inspection requirements:
-
Return/Exchange/Refund request review: 1–3 business days
-
Return shipment transit: Depends on courier service
-
Quality inspection after receipt: 2–5 business days
-
Exchange dispatch (after approval): Based on product availability
-
Refund initiation (after inspection approval): 3–7 business days
-
Bank/payment provider processing: 5–10 business days (may vary)
11. Right to Refuse
Mittal Diamonds reserves the right to reject any Return, Exchange, or Refund request if:
-
The product fails quality inspection.
-
The request contains false or misleading information.
-
The product has been damaged after delivery.
-
Required items such as certificates or original packaging are missing.
-
The request does not comply with this policy.
12. Contact Us
If you require assistance regarding your Return, Exchange, or Refund request, please contact us:
Mittal Diamonds
Website: https://mittaldiamonds.in
Email: care@mittaldiamonds.in
Customer Support: +91 9717134306
Our Commitment
At Mittal Diamonds, we value your trust and strive to make every purchase a pleasant experience. Our Return, Exchange & Refund process is designed to be transparent, fair, and customer-focused while ensuring the authenticity and quality of every jewellery piece. We are committed to resolving eligible requests promptly and professionally.