Effective Date:
At Mittal Diamonds, every jewellery piece is crafted and delivered with the utmost care, precision, and attention to detail. We are committed to ensuring that your order reaches you safely, securely, and on time.
This Shipping & Delivery Policy outlines the terms governing the processing, shipment, and delivery of products purchased through www.mittaldiamonds.in.
1. Order Processing
Once your order is successfully placed and payment is confirmed, our team begins processing your purchase.
Processing includes:
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Order verification
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Quality inspection
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Jewellery finishing (if applicable)
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Hallmark verification (where applicable)
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Secure packaging
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Dispatch preparation
Orders are processed during business days only. Orders placed on Sundays or public holidays will be processed on the next working day.
2. Delivery Timelines
Estimated delivery timelines may vary depending on the product and delivery location.
| Product Type | Estimated Delivery |
|---|---|
| Ready-to-Ship Jewellery | 3–7 Business Days |
| Made-to-Order Jewellery | 10–20 Business Days |
| Customized Jewellery | 15–25 Business Days |
| Bridal & Premium Collections | As communicated during order confirmation |
Delivery timelines are estimates and may vary depending on production schedules and courier operations.
3. Shipping Locations
Mittal Diamonds currently ships across India.
For international shipping inquiries, please contact our customer support before placing an order.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Mittal Diamonds may offer complimentary shipping on eligible orders as part of promotional campaigns.
5. Secure Packaging
Every jewellery order is packed with exceptional care using premium protective packaging designed to safeguard your purchase during transit.
Your package may include:
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Signature jewellery box
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Protective outer packaging
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Invoice
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Product certificate (where applicable)
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Diamond or gemstone certification (if applicable)
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Hallmark documentation (where applicable)
For security reasons, our packaging may not indicate that it contains jewellery.
6. Shipment Tracking
Once your order has been dispatched, you will receive shipment details through your registered email address or mobile number.
Tracking information will allow you to monitor your shipment until delivery.
7. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed because:
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Incorrect address was provided
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Customer is unavailable
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Delivery is repeatedly refused
the shipment may be returned to Mittal Diamonds.
Additional shipping charges may apply for re-dispatch.
8. Delivery Address
Customers are responsible for providing accurate shipping information.
Please ensure:
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Correct recipient name
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Complete address
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Landmark (if required)
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Valid mobile number
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PIN code
Mittal Diamonds shall not be responsible for delays resulting from incorrect or incomplete address details.
9. Identity Verification
To protect our customers against fraud, high-value jewellery deliveries may require:
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Government-issued photo identification
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OTP verification
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Signature upon delivery
Failure to complete verification may delay delivery.
10. Delivery Delays
While we strive to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Severe weather conditions
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Natural disasters
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Public holidays
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Government restrictions
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Customs clearance (international orders)
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Transportation disruptions
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Courier network delays
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Production or quality inspection requirements
Mittal Diamonds will make every reasonable effort to keep customers informed of significant delays.
11. Inspection Upon Delivery
Customers are requested to inspect the package immediately upon delivery.
If you notice:
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Tampered packaging
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Physical damage
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Missing items
please:
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Do not accept the package if visibly compromised.
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Take photographs of the package.
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Contact our customer support immediately.
Claims reported after an unreasonable delay may not be eligible for investigation.
12. Risk & Ownership
Ownership of the jewellery transfers to the customer upon successful delivery and receipt at the shipping address provided during checkout.
Until delivery is completed, Mittal Diamonds remains responsible for the shipment.
13. Partial Deliveries
In certain situations, multiple products from the same order may be shipped separately due to:
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Different manufacturing timelines
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Stock availability
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Quality inspections
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Packaging requirements
Customers will be informed if an order is shipped in multiple consignments.
14. Refused Deliveries
If a shipment is refused without a valid reason, the order may be treated as cancelled.
Shipping charges, handling fees, and any other applicable costs may be deducted from the refund amount, where permitted by law.
15. International Orders
Where international shipping is available:
Customers are responsible for:
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Import duties
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Customs charges
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Local taxes
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Government levies
These charges are determined by the destination country’s authorities and are not included in the product price unless expressly stated.
16. Force Majeure
Mittal Diamonds shall not be liable for delays or inability to deliver caused by events beyond our reasonable control, including but not limited to:
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Floods
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Fire
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Earthquakes
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Pandemic or epidemic
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War
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Civil unrest
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Government regulations
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Transportation failures
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Internet or communication outages
17. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Mittal Diamonds
Website: https://mittaldiamonds.in
Email: care@mittaldiamonds.in
Phone: +91 9717134306
Our Delivery Promise
Every jewellery piece from Mittal Diamonds undergoes meticulous quality inspection before dispatch. From secure packaging to trusted delivery partners, we are committed to ensuring that your purchase reaches you safely and in pristine condition.
Thank you for choosing Mittal Diamonds, where exceptional craftsmanship is matched by exceptional service.