Effective Date:
At Mittal Diamonds, your privacy is as valuable to us as the jewellery we create. We are committed to maintaining the highest standards of confidentiality, transparency, and data security. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit www.mittaldiamonds.in, purchase our products, or interact with our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Our Commitment to Your Privacy
Mittal Diamonds is committed to safeguarding your personal information through industry-standard security practices and responsible data management. We collect only the information necessary to provide exceptional customer service, process your orders securely, and enhance your shopping experience.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Company Name (where applicable)
- Account Login Information
- Wishlist and Shopping Preferences
- Appointment or Consultation Details
Order Information
When you make a purchase, we collect information related to:
- Products Ordered
- Order History
- Delivery Preferences
- Transaction Reference Numbers
Please Note: We never store your complete debit card, credit card, UPI PIN, CVV, or banking credentials. All payments are securely processed through certified payment partners.
Technical Information
We automatically collect certain technical information, including:
- IP Address
- Browser Type and Version
- Device Information
- Operating System
- Referral Source
- Website Usage Data
- Cookies and Similar Technologies
How We Use Your Information
Your information enables us to deliver a seamless luxury shopping experience. We use it to:
- Process and fulfil orders
- Verify and secure transactions
- Arrange deliveries
- Respond to enquiries and customer support requests
- Schedule jewellery consultations or appointments
- Personalise product recommendations
- Improve our website, products, and services
- Prevent fraudulent or unauthorised activities
- Comply with legal and regulatory obligations
- Send important service updates
- Provide exclusive offers, new collection launches, and promotional communications (only with your consent where required)
Cookies & Website Technologies
Our website uses cookies and similar technologies to:
- Maintain secure user sessions
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Optimise browsing and shopping experiences
- Support shopping cart functionality
You may disable cookies through your browser settings; however, some website features may not function as intended.
Payment Security
Your trust is our highest priority.
All online payments are processed through trusted, PCI-DSS-compliant payment gateways using advanced SSL encryption. Mittal Diamonds does not store complete payment card details or sensitive banking credentials on its servers.
Information Sharing
We respect your privacy and never sell, rent, or trade your personal information.
Your information may be shared only when necessary with carefully selected service providers, including:
- Payment Gateway Providers
- Courier and Logistics Partners
- Website Hosting Providers
- Technology and Security Partners
- Customer Communication Platforms
- Government or Regulatory Authorities where legally required
Each partner is expected to maintain appropriate standards of confidentiality and security.
Data Security
We employ robust technical, administrative, and physical safeguards designed to protect your personal information against:
- Unauthorised access
- Data breaches
- Loss or theft
- Misuse
- Alteration
- Unauthorised disclosure
Although we continuously invest in security measures, no method of electronic transmission or internet storage can be guaranteed to be completely secure.
Marketing Communications
With your permission, we may send updates regarding:
- Exclusive Jewellery Collections
- Limited Edition Designs
- Festive Offers
- Private Events
- Product Launches
- Style Guides
- Company Announcements
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting our customer support team.
Third-Party Services
Our website may include or integrate services provided by trusted third parties, including:
- Payment Processors
- Shipping Providers
- Google Services
- Meta Platforms
- Social Media Integrations
- Analytics Providers
These third-party providers maintain their own privacy policies, and we encourage you to review them.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete transactions
- Fulfil warranty and service obligations
- Maintain accounting records
- Resolve disputes
- Prevent fraud
- Comply with applicable legal and regulatory requirements
When information is no longer required, it is securely deleted or anonymised where appropriate.
Your Privacy Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate or outdated information
- Update your account details
- Request deletion of eligible personal data
- Withdraw consent for marketing communications
- Obtain a copy of your personal data where applicable
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our business practices. Any revisions will be published on this page with an updated Effective Date.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or our data handling practices, please contact us.
Mittal Diamonds
Website: www.mittaldiamonds.in
Email: care@mittaldiamonds.in
Phone: +91 9717134306
Our Promise
At Mittal Diamonds, trust is the foundation of every relationship we build. Whether you are purchasing a timeless diamond, custom-crafted jewellery, or celebrating life’s most meaningful moments, we remain committed to protecting your privacy with the same care, integrity, and craftsmanship that define our brand.
Thank you for choosing Mittal Diamonds.